Commonly Asked Questions
The Info You’re After
What are the payment options?
We accept online payments through Razor Pay.
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: KNCB Poth, C.R. Building, Dibrugarh, Assam- 786003.
To return your product, you should mail your product to: KNCB Poth, C.R. Building, Dibrugarh, Assam- 786003.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping and Delivery
Shipping is free for all products sold to customers in India.
Shipping cost to be additional to product cost for products sold outside India. The rate of shipping will be at cost as per shipping company for products sold outside India.
The tracking ID will be sent to customer via their provided contact details.